1. 我們是誰

MUTHY 由 MUTHY LIMITED 營運。本政策說明我們在營運網站及提供服務時如何收集、使用、披露、保存及保障個人資料。

2. 我們收集的資料

身份及聯絡資料，例如姓名、電郵、電話、帳單及配送地址；
訂單、退換貨、付款狀態及交易紀錄；我們通常由合資格支付服務商處理完整付款卡資料；
帳戶、偏好、客服通訊、評論或問卷內容；
裝置、瀏覽器、IP 位址、Cookie、網站使用及安全紀錄；
依法或經你同意取得的其他資料。

3. 收集及使用目的

處理付款、訂單、配送、退換貨及客戶服務；
建立及管理帳戶，驗證身份，防止欺詐及保障網站安全；
改善商品、服務、網站體驗及分析表現；
履行會計、稅務、監管及法律責任，處理爭議；
在取得所需同意或法律允許時發送推廣訊息。你可隨時使用訊息內取消訂閱方式或聯絡我們停止直銷。

4. 資料披露及跨境處理

我們只會按需要向服務供應商披露資料，例如網站寄存、支付、物流、分析、客服、專業顧問及政府機關。供應商可在香港以外處理資料。我們會採取合理措施，要求其只按指示處理並適當保障資料。我們不會以金錢出售個人資料。

5. Cookie

網站可使用必要、功能、分析及（在適用時）廣告 Cookie。你可透過瀏覽器或網站提供的設定管理非必要 Cookie；停用部分 Cookie 可能影響功能。

6. 保存與安全

個人資料只會在達成收集目的、處理爭議及符合法律要求所需期間保存，其後刪除或匿名化。我們採取切合實際的技術及組織措施，防止未經授權或意外存取、處理、刪除、遺失或使用，但任何系統均不能保證絕對安全。

7. 查閱、更正及選擇

你可要求查閱或更正我們持有的個人資料，或提出私隱查詢。請電郵 muthy2026@gmail.com，主旨為「Privacy Request」。我們可要求核實身份，並會按適用法律在合理時間內處理；如法律允許，可收取不超額費用或拒絕不適用的要求並說明理由。

8. 兒童、第三方連結及更新

本服務不以法定未成年人為目標。我們不會在知情情況下收集不應收集的兒童資料。網站可能連結第三方服務，其私隱做法不受本政策控制。我們可更新本政策，並在網站刊登新版本及生效日期；重大變更會在適當情況下另行通知。

Privacy Policy

1. Who we are

MUTHY is operated by MUTHY LIMITED. This policy explains how we collect, use, disclose, retain and protect personal data when operating our website and services.

2. Data we collect

Identity and contact data, including name, email, phone, billing and delivery addresses;
Order, return, exchange, payment-status and transaction records; full card details are generally handled by qualified payment providers;
Account, preferences, customer-service messages, reviews and survey responses;
Device, browser, IP address, cookie, usage and security data;
Other data obtained lawfully or with consent.

3. Purposes

Process payments, orders, delivery, returns, exchanges and support;
Create and manage accounts, verify identity, prevent fraud and secure the site;
Improve products, services, user experience and analytics;
Meet accounting, tax, regulatory and legal obligations and resolve disputes;
Send marketing where required consent is obtained or law permits. You can unsubscribe or contact us to stop direct marketing.

4. Disclosure and international processing

We disclose data as needed to providers such as hosting, payment, logistics, analytics, support, professional advisers and authorities. Providers may process data outside Hong Kong. We take reasonable steps to require processing on instructions and appropriate protection. We do not sell personal data for money.

5. Cookies

The site may use necessary, functional, analytics and, where applicable, advertising cookies. Manage non-essential cookies through available site or browser controls; disabling some cookies may affect functionality.

6. Retention and security

We retain data only as long as needed for the collection purposes, disputes and legal requirements, then delete or anonymise it. Practicable technical and organisational safeguards are used against unauthorised or accidental access, processing, erasure, loss or use, but no system can guarantee absolute security.

7. Access, correction and choices

To request access or correction, or make a privacy enquiry, email muthy2026@gmail.com with ‘Privacy Request’ in the subject. We may verify identity and will respond within a reasonable time under applicable law. Where permitted, a non-excessive fee may apply, or an inapplicable request may be refused with reasons.

8. Children, links and updates

The service is not directed to persons below the applicable age of majority, and we do not knowingly collect children’s data where we should not. Third-party links have their own practices. Updates will be posted with a revised effective date, with additional notice for material changes where appropriate.

Contact details / 聯絡資料

Company / 公司：MUTHY LIMITED

Address / 地址：UNIT D3, 11/F, LUK HOP IND BUILDING, NO.8 LUK HOP STREET, SAN PO KONG, KOWLOON, HONG KONG

Email / 電郵：muthy2026@gmail.com