1. 服務範圍

我們提供網站瀏覽、商品資訊、網上訂購、付款協調、配送安排及售後支援。實際可用功能、地區、貨幣及付款方式以網站當時顯示為準。

2. 資訊與價格

我們力求商品描述、圖片、尺碼、庫存及價格準確，但可在發現明顯錯誤時更正。螢幕顯示及生產批次可能造成合理色差。結帳前顯示的價格、折扣、運費及條件構成訂單依據；我們不會以虛假或誤導方式描述商品或服務。

3. 訂單接受

提交訂單代表提出購買要約；自動確認收件不等於我們已接受訂單。我們可在合理情況下拒絕或取消訂單，例如商品缺貨、價格或描述明顯錯誤、付款未授權、疑似欺詐、配送限制或法律要求。已收取的相關款項會按原方式退回。

4. 顧客責任

提供真實、完整及最新的帳戶、付款與配送資料；
合法使用網站，不干擾安全、系統或其他使用者；
在購買前閱讀商品頁、尺碼資料及適用政策；
妥善保管帳戶憑證，並在發現未授權使用時通知我們。

5. 促銷與優惠

優惠券、折扣、贈品及活動受其個別條款、期限、庫存及適用範圍限制。除另有說明，不可兌換現金、不可追溯使用或與其他優惠同時使用。我們可撤回因明顯錯誤、濫用或欺詐取得的優惠。

6. 知識產權

網站上的品牌、文字、圖片、設計及其他內容由我們或相關權利人擁有或授權。除法律允許或獲書面同意外，不得複製、改作、公開展示、銷售或用於商業目的。

7. 服務可用性與責任

我們可因維護、安全、供應或不可控制事件暫停或調整服務。法律允許的最大範圍內，我們不對間接或後果性損失承擔責任；本政策不排除或限制因欺詐、故意不當行為、疏忽導致的人身傷亡或其他依法不可排除的責任與消費者權利。

8. 投訴與政策關係

如有投訴，請電郵 muthy2026@gmail.com 並提供訂單編號及詳情。我們會公平及合理地處理。本政策應與配送、退貨退款、換貨及私隱政策一併閱讀；如個別政策就特定事項有更具體規定，該具體規定優先。

Service Policy

1. Service scope

We provide website browsing, product information, online ordering, payment coordination, delivery arrangements and after-sales support. Available features, regions, currencies and payment methods are those shown on the site.

2. Information and pricing

We aim for accurate descriptions, images, sizing, stock and pricing, but may correct obvious errors. Screens and production batches may create reasonable colour variation. Prices, discounts, shipping and conditions shown before checkout form the basis of an order. We do not use false or misleading descriptions.

3. Order acceptance

Submitting an order is an offer to buy; an automated acknowledgement is not acceptance. We may reasonably refuse or cancel for unavailability, obvious price or description errors, unauthorised payment, suspected fraud, delivery restrictions or legal requirements. Amounts collected for the cancelled order will be returned through the original method.

4. Customer responsibilities

Provide accurate, complete and current account, payment and delivery information;
Use the site lawfully and do not interfere with security, systems or other users;
Review product pages, sizing and applicable policies before purchase;
Protect account credentials and notify us of unauthorised use.

5. Promotions

Coupons, discounts, gifts and campaigns are subject to their own terms, periods, stock and scope. Unless stated otherwise, they are not redeemable for cash, retrospective or combinable. Benefits obtained through obvious error, abuse or fraud may be withdrawn.

6. Intellectual property

Brands, text, images, designs and other site content are owned by or licensed to us or relevant rights holders. Except as permitted by law or written consent, they may not be copied, adapted, publicly displayed, sold or commercially used.

7. Availability and liability

Services may be suspended or changed for maintenance, security, supply or events beyond our control. To the fullest extent permitted by law, we are not liable for indirect or consequential loss. Nothing excludes liability or consumer rights that cannot lawfully be excluded, including for fraud, wilful misconduct or death or personal injury caused by negligence.

8. Complaints and related policies

Email complaints to muthy2026@gmail.com with the order number and details. We handle them fairly and reasonably. Read this policy with the Delivery, Returns, Exchange and Privacy Policies; a more specific policy governs its subject matter.

Contact details / 聯絡資料

Company / 公司：MUTHY LIMITED

Address / 地址：UNIT D3, 11/F, LUK HOP IND BUILDING, NO.8 LUK HOP STREET, SAN PO KONG, KOWLOON, HONG KONG

Email / 電郵：muthy2026@gmail.com