1. 退貨申請期

如需退貨，請在收到商品後 14 日內電郵提出申請。未經批准寄回的商品可能無法處理。此期限不影響適用法律下不可排除的權利。

2. 退貨條件

退回商品須保持未穿著、未清洗、未改動、無污漬或氣味，並附原有吊牌、衛生貼及包裝。顧客可在不超出合理檢查所需的範圍內查看商品。

3. 不接受退貨的商品

基於衛生及健康保障，以下商品在非品質問題情況下通常不接受退貨：

已拆除或受損衛生貼的內衣、泳裝、連身衣或其他涉及衛生考量的商品；
已穿著、清洗、改動或有使用痕跡的商品；
個人化、訂製、最終清貨或明確標示不可退貨的商品；
禮品卡，以及法律允許排除的其他商品。

4. 瑕疵或錯誤商品

若商品存在瑕疵、損壞或與訂單不符，請盡快提供訂單編號及清晰照片。我們核實後會按情況安排更換、退款或其他合適補救。正常色差、合理尺寸公差或不影響使用的輕微包裝痕跡通常不視為瑕疵。

5. 退貨運費

因改變主意、尺碼或個人偏好而退貨，寄回費用通常由顧客承擔；因經核實的瑕疵或錯誤出貨而退貨，合理標準退貨費用由我們承擔。請保留寄件憑證及追蹤資料。

6. 退款

退貨經檢查及批准後，退款會退回原付款方式。原始標準運費、不可退還的支付或跨境費用，會在適用法律允許及事先披露的範圍內處理。銀行或支付服務商入帳時間不受我們控制。若退貨不符合條件，我們會與顧客聯絡。

Returns & Refunds Policy

1. Return request window

Request a return by email within 14 days after receiving the item. Unauthorised returns may not be processed. This period does not limit non-excludable rights under applicable law.

2. Return condition

Items must be unworn, unwashed, unaltered and free from stains or odours, with original tags, hygiene seals and packaging intact. Inspection must not go beyond what is reasonably necessary.

3. Non-returnable items

For health and hygiene reasons, the following are generally non-returnable unless faulty:

Underwear, swimwear, bodysuits or other hygiene-sensitive items with removed or damaged hygiene seals;
Worn, washed, altered or used items;
Personalised, made-to-order, final-sale or clearly marked non-returnable items;
Gift cards and other items lawfully excluded.

4. Faulty or incorrect items

Contact us promptly with the order number and clear photographs. Once verified, we will provide an appropriate remedy, which may include replacement or refund. Normal colour variation, reasonable size tolerance or minor packaging marks that do not affect use are not normally defects.

5. Return postage

For change-of-mind, fit or preference returns, return postage is normally paid by the customer. For a verified defect or fulfilment error, we cover reasonable standard return postage. Keep proof of posting and tracking.

6. Refunds

Approved refunds are issued to the original payment method after inspection. Original standard shipping, non-refundable payment charges or cross-border charges are handled as disclosed and as permitted by law. Bank or payment-provider posting times are outside our control.

Contact details / 聯絡資料

Company / 公司：MUTHY LIMITED

Address / 地址：UNIT D3, 11/F, LUK HOP IND BUILDING, NO.8 LUK HOP STREET, SAN PO KONG, KOWLOON, HONG KONG

Email / 電郵：muthy2026@gmail.com